Terms and conditions
This page will give you all the information relating to our terms and conditions, from our offer to your confirmation/reservation, or in the unlikely event, your cancellation. Should you have any questions, do not hesitate to contact us.
Offers
All our offers are of course given to you for free.
They are not contractual and the availability is subject to change at all times. We recommend that you “pre-book” your rooms if our offer is of interest.
They are not contractual and the availability is subject to change at all times. We recommend that you “pre-book” your rooms if our offer is of interest.
All our rates include: accommodation, breakfast, service and V.A.T.
Only the tax of stay in not included (Fr. 1.25 per child and Fr. 3.30 per adult / per day)
Reservation
To confirm your reservation we need
- Your phone number (preferably your mobile)
- Your credit card number (with expiry date)
By communicating these details to us, you declare having read and accepted our cancellation policy (described below).
Upon receipt of this data, we will send you the detailed reservation confirmation. Thank you for taking the time to read through and check this confirmation.
- Your phone number (preferably your mobile)
- Your credit card number (with expiry date)
By communicating these details to us, you declare having read and accepted our cancellation policy (described below).
Upon receipt of this data, we will send you the detailed reservation confirmation. Thank you for taking the time to read through and check this confirmation.
Cancellation policy
Every confirmed reservation will be charged 4% adminitration fee if cancelled.
On our reservation confirmation, we will indicate the number of days prior to your arrival before which you are still able to cancel your reservation without incurring room charge penalties.
Example: Should your confirmation indicate "Cancellation policy 10 days"; this means that you can still cancel your reservation 10 days prior (or earlier than this) to your arrival. For example, if your arrival is planned for January 20th, January 9th would be the last day you can cancel your reservation.
If you cancel your reservation beyond the indicated period, you will be charged as follows:
- There will be no room charge penalties if we can resell the room
- 50% of the cost of your stay during low and mid season
- The entire stay during high season
When is the high season?
Christmas - New Year - February + March school holidays - Short stays (3 nights and under) during winter week-ends and from July 15th to august 22nd.
A"no-show" (If you make a reservation and you don't show up without notice) will automatically be charged for the entire stay.
For any bookings without cancellation policy specifications; 2 days apply (terms as above).
CANCELLATION INSURANCE sometimes seems superfluous but can, in the event of unforeseen circumstances, avoid useless expenses. Certain credit card companies propose insurance subject to terms and conditions.
